Question 1

How do I start with Trezor®?

Accepted Answer

Visit Trezor.io/start, download the official Trezor® Suite, install Trezor® Bridge if required, connect your device, and follow the guided setup to create a PIN and recovery phrase.

Question 2

Is Trezor® Suite safe to use?

Accepted Answer

Yes. Trezor® Suite is the official app; private keys remain on the device. Always download Suite and Bridge from trezor.io to avoid tampered files.

Question 3

What is Trezor® Bridge?

Accepted Answer

Trezor® Bridge is a small helper app that enables secure communication between your device and browser/desktop apps. Install it from trezor.io/bridge.

Question 4

How do I update firmware safely?

Accepted Answer

Use the Trezor® Suite firmware update flow and confirm prompts directly on your device screen. Do not install firmware from unofficial sources.

Question 5

What if I lose my device?

Accepted Answer

Restore your wallet using your recovery phrase on a new Trezor® or compatible wallet. If you do not have the recovery phrase, funds cannot be recovered.

Question 6

Where can I find troubleshooting help?

Accepted Answer

See the official support and troubleshooting guides at trezor.io/support for step-by-step fixes and verified downloads.

Trezor.io/Start | Official Getting Started Guide™